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I’m at the end of my 2nd week back as an STA after a few months off, and it’s been an adjustment getting in the habit of waking up early again, but I’m glad to be back!

I don’t have a whole lot to report. My first week back we were finishing a video remediation project, which involved adding captions to Portuguese-language videos that had been updated from Flash. Since then I’ve been doing photo IDs, adding some basic training guides to the Knowledge Base (here’s the page I updated), and helping to get permissions set up for new STAs so they can use Cascade/the Web Editor/this blog.

My KB blog post:

Also, a few of us who are familiar with Cascade/COLA Web Editor are starting to work on web support requests from clients. We’re meeting with the creator of the Web Editor chat box sidebar to find a method of going through archived and incoming emails so we can get a sense of the types of problems faculty and staff frequently run into. After we go through an email, we’ll figure out if there’s existing documentation to cover the problem, and if so add a link in the chat box, or if we need to create new documentation.

The goal with this project is to anticipate as many COLA Web Editor/Cascade issues as possible to make it easier for staff and faculty. Here’s what the interface for sorting the emails looks like:

The main difficulty with this project is probably going to be parsing the emails to find the root issue, and finding the best, most succinct way to address it with documentation, but I’ll add updates when we get further along with this.