Chatbot Training Template for BC

After traininng the STAs on Chatbot, I created a template for practice hands on training for them. Sheryl helped with finings and creating some example help requests. We didn’t have many to actually create real documentation on for the STAs just learning so we are opting for this method. Thuy helped to make the template for the email responses. Bridget came in and helped to train during the zoom meeting during a time out of her regular hours. So just a shout out to my fellow STAs for being so awesome at helping to put this all together for the newer STAs. Once they finish up a few more things I am going to assign these out to them.