KB – Basics of Client Communication

For this project I was tasked to make my own KB help guide on the Basics of Client Communication based on my experience with the GOV Logo and how I managed to communicate with Stuart on that project.

So over the course of a few days I drafted a help guide that explained the three different types of emails you send to a client (initial, specs, and final email), and what must be included within each of those. For instance;

• I went over what you want to ask the client, and what you should let them know
• I went over the basics of naming conventions and why it is not only important to know then yourself but to also let the client know their meaning
• I went over the importance of assuring the client they should feel free to contact you or the department when questions/comments arise (because communication is key in any project)

I even added a bunch of images to serve as examples for each of the emails, the naming conventions section and to exemplify what a pdf project guide should look like. These are some of them:

 

Here is a link to the KB: http://sites.la.utexas.edu/kb/2020/10/19/basics-of-client-communication/ Feel free to check it out! 🙂