Practice Responding to Tickets

We have been practicing responding to help requests from professors as tech support needs more hands helping to assist professors in setting up their online classes before the semester starts back up. This weekend Maddy and I are going to be tasked with transferring the requests from Slack to Trello. Depending on how many requests there are we may also start assisting with email responding. We looked at completed questions and tried to answer them ourselves in a basecamp practice and then compare it to what the actual email responses were. Suloni is shown giving me feedback in one of the screenshots below. Today I worked on three of them.